A calm bridge from “something hurts” to the right next step.

DENTAZON - AI HEALTHCARE PRODUCT

An AI Care Concierge on Dentazon’s live site assistant — bilingual triage, treatment explainers and booking assist, with soft clinical limits always visible.

Project Metadata

EngagementAI Care Concierge / Patient Engagement

ClientDentazon

ExperienceLive chat widget + triage + booking + Care Ops

CapabilitiesConversational AI · Digital Health · Patient Experience · Triage Assist · Booking · Care Ops

**The Play**Patients open the live assistant, choose a language, share who-and-age context, then clarify symptoms before any advice begins.

**The Moment**Assistive explainers and an emergency gate guide the next step — book F-8 Markaz or call the clinic — while Care Ops reviews sessions with grounded AI notes.

The Idea

Dentazon already feels AI-aware; Care Concierge makes that intelligence purposeful — clarify, explain, escalate or book — without claiming diagnosis.

The Interaction

A dark-glass widget on the live site gathers language, who-for and age, then clarification chips and voice transcript before advice.

The Content

Treatment explainers carry soft limitation disclaimers; urgency patterns close scheduling and surface a clinic call instead.

The Campaign

Confirmed bookings and session feedback land in Care Ops — a light console with an AI assistant grounded on session signals, not clinical magic.

what we built

An AI healthcare product experience that turns a site chat into triage, explanation, emergency gating and booking assist.

Live Assistant Widget

Chat launcher on the Dentazon site patients already open.

Bilingual Onboarding

English / Roman Urdu / اردو before advice begins.

Who & Age Context

Context that keeps guidance appropriate for the patient.

Clarification Triage

Chips and voice transcript gather what the assistant needs first.

Treatment Explainers

Assistive FAQ with visible AI limits — not a dentist, no X-ray reading.

Emergency Gate

Hard stop that closes scheduling when urgency patterns appear.

Booking Confirmation

Slot, clinic and phone as scheduling assist only.

Care Ops + AI Notes

Sessions ledger, conversation detail and grounded ops Q&A.

The Campaign Journey

Ask. Clarify. Guide. Book.

The product turns a site chat into a calm care journey, with the patient in the widget and the clinic on a shared ops desk.

Discover

Patient finds Dentazon and opens Chat with us.

Open

Chooses English, Roman Urdu or اردو.

Place

Shares who the visit is for and age context.

Play

Describes the concern; clarification chips and voice refine the ask.

Record

Assistant offers an assistive explainer with soft clinical limits.

Upload

If urgent patterns appear, emergency gate closes chat scheduling.

Enter

Otherwise a booking confirmation card captures the preferred slot.

Win

Care Ops sees the session, feedback and booking queue for follow-through.

The Experience Architecture

A Simple Experience. A Connected Campaign Journey.

The strength of the product is its simplicity at the front end: the live assistant creates a calm trigger, while Care Ops converts that moment into clinic-ready engagement.

THE PATIENTTHE CLINICTHE BRAND

The live assistant remains the experience. Dentazon Care Concierge is how CWIT adds the intelligence.